Reception

What is the first step in taking a message for a variety of enquiries?

• Ignore the enquiry until you have time

• Listen carefully to the details

• Write down your own thoughts

• Ask the client to call back later

How should you communicate within a salon environment?

• By shouting to get attention

• By using clear and polite language

• By ignoring clients

• By using slang and informal language

Which of the following is a key aspect of body language in a salon?

• Crossing your arms

• Smiling and making eye contact

• Looking at your phone

• Turning your back to the client

What is the importance of dealing with enquiries promptly and politely?

• It helps to avoid work

• It ensures client satisfaction and loyalty

• It allows you to finish early

• It is not important

How should you handle an enquiry that cannot be dealt with promptly?

• Ignore it completely

• Tell the client you are too busy

• Politely inform the client and provide a timeframe for a response

• Ask the client to find another salon

Which of the following is a salon service?

• Car repair

• Haircut

• Plumbing

• Gardening

What is the typical duration of a haircut service in a salon?

• 5 minutes

• 30 minutes

• 2 hours

• 1 day

How should you record a message taken over the phone?

• Memorise it

• Write it down clearly and accurately

• Ignore it

• Tell someone else to remember it

What is the cost of a typical haircut in a salon?

• £5

• £20

• £100

• £200

What is an example of an internal enquiry in a salon?

• A client asking for a service

• A staff member asking about their schedule

• A supplier calling about products

• A passerby asking for directions