Unit 1 Definitions Quiz

What is the definition of "Diversity"?

• A company's ability to supply wants and needs to customers

• The act of cooperating or operating together to one common goal

• A state of difference

• Capable of holding a job & available for hire

What does "Cooperation" mean?

• The thought process involved in solving a problem

• The act of cooperating or operating together to one common goal

• Conventional requirements as to social behavior

• To impart knowledge of; to make known

What is "Problem Solving"?

• A company's ability to supply wants and needs to customers

• The thought process involved in solving a problem

• Capable of holding a job & available for hire

• The customers of a company or business

What is meant by "Customer Service"?

• A company's ability to supply wants and needs to customers

• The act of cooperating or operating together to one common goal

• To determine what problems exist and how to correct them

• A customer who tries to get something they are not entitled to

What does "Employability" refer to?

• Capable of holding a job & available for hire

• The act of cooperating or operating together to one common goal

• A state of difference

• The thought process involved in solving a problem

What is "Etiquette"?

• Conventional requirements as to social behavior

• The act of cooperating or operating together to one common goal

• A company's ability to supply wants and needs to customers

• To determine what problems exist and how to correct them

What does "Communicate" mean?

• To impart knowledge of; to make known

• The thought process involved in solving a problem

• A state of difference

• Capable of holding a job & available for hire

What is the purpose of "Troubleshoot"?

• To determine what problems exist and how to correct them

• A company's ability to supply wants and needs to customers

• The act of cooperating or operating together to one common goal

• A state of difference

What is a "Rip-Off Customer"?

• A customer who tries to get something they are not entitled to

• The act of cooperating or operating together to one common goal

• A company's ability to supply wants and needs to customers

• Capable of holding a job & available for hire

What does "Clientele" refer to?

• The customers of a company or business

• The act of cooperating or operating together to one common goal

• A state of difference

• The thought process involved in solving a problem