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CRM Quiz

Authored by abdulrahman al-foul

Information Technology (IT)

University

Used 1+ times

CRM Quiz
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7 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What are the 3 main components of CRM life cycle:

people, company, leadership

people, company, procedures

people,company,customers

none of the above.

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

the companies that uses on demand CRM mostly are:

large companies

mid size companies

small companies

none of the above

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

which of the following is not one of the CRM architecture components:

web server

mail server

application server

database server

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

oracle is a CRM vendor for:

large companies

small companies

mid size companies

first and second choice.

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

which of the following is not one of CRM types:

operational CRM

Technical CRM

Analytical CRM

Collaborative CRM

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

CRM stands for Customer Relationship Maintenance

True

False

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

CRM Decreases Customer Retention

True

False

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