Delivery Change Requests

Select the basic types of Delivery Change Requests (DCRs).

• Hold for Pickup at a UPS Access Point

• Redeliver to My Address

• Return to Shipper

• Deliver to Another Address

• Deliver on Another Day

MyChoice members may request a DCO if the package is in transit to the destination UPS facility.

• True

• False

Select all the DCRs that have a charge associated with them.

• Hold for Pickup at a UPS Access Point

• Deliver on Another Day

• Redeliver to My Address

• Deliver to Another Address

Which DCR requires a UPS Delivery Notice to process the request?

• Deliver on Another Day

• Deliver to Another Address

What two pieces of information do agents need to process most DCRs?

• Tracking number or delivery notice number

• Package status

• Shipper number

Deliver to _______ _______ is the only type of DCR that requires OTP for you to process.

All other DCRs will be handled using your normal process.