Proof of Delivery

How long is tracking information available online for PODs?

• 30 days

• 60 days

• 90 days

• 120 days

What information must the requestor provide before proceeding with a POD?

• Original delivery address

• The shipper number

• Package contents verified

What should you do if a customer has more than 3 POD requests?

• Ask the customer to only submit 1 POD per day.

• Ask the customer to email the tracking numbers using the Email UPS option under Contact US on ups.com.

• They must go into an Access Point or Customer Center.

How long does it take UPS to respond to a POD request via email?

• 9 minutes

• 90 minutes

• 9 hours

What is the first step in authenticating a customer for a POD?

• Authenticate the geographic region where the shipper is located.

• Authenticate what's in the package.

• Authenticate the customer's relationship to the package (Sender/Recipient/3rd Party).