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AWR - KEYLOOP TRAINING ASSESSMENT

Authored by Maninder Singh

Other

Professional Development

10 Questions

Used 4+ times

AWR - KEYLOOP TRAINING ASSESSMENT
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should the lead be actioned ?

Before EOD - End of Day

When I get Free

Once I have completed the call with the lead

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Do we book Appointments for Walk In Leads ?

Under special circumstances

Yes

No

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when a Call Center lead responds - he wish to visit showroom later sometime ?

Create an Appointment

Create a Follow Up

Mark Lost Sale

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when a Call Center lead responds - he wish to visit showroom in 2 days ?

Create an Appointment

Create a Follow Up

Mark Lost Sale

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when a Call Center lead for whom an appointment was created did not visit the showroom and later confirm he will come next day?

Reschedule an Appointment

Create an Appointment

Mark Lost Sale

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens when a Call Center lead for whom an appointment was created did not visit the showroom ever and does not respond to any communication?

Edit the Appointment as Follow up and save with a comment and Mark Lost Sale

Close the Appointment and Mark Lost Sale

Mark Lost Sale

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should I close the Test Drive ?

As soon as I return from test drive

Once the customer has left

Before EOD

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