AWR - KEYLOOP TRAINING ASSESSMENT

When should the lead be actioned ?

• Before EOD - End of Day

• When I get Free

• Once I have completed the call with the lead

Do we book Appointments for Walk In Leads ?

• Under special circumstances

• Yes

• No

What happens when a Call Center lead responds - he wish to visit showroom later sometime ?

• Create an Appointment

• Create a Follow Up

• Mark Lost Sale

What happens when a Call Center lead responds - he wish to visit showroom in 2 days ?

• Create an Appointment

• Create a Follow Up

• Mark Lost Sale

What happens when a Call Center lead for whom an appointment was created did not visit the showroom and later confirm he will come next day?

• Reschedule an Appointment

• Create an Appointment

• Mark Lost Sale

What happens when a Call Center lead for whom an appointment was created did not visit the showroom ever and does not respond to any communication?

• Edit the Appointment as Follow up and save with a comment and Mark Lost Sale

• Close the Appointment and Mark Lost Sale

• Mark Lost Sale

When should I close the Test Drive ?

• As soon as I return from test drive

• Once the customer has left

• Before EOD

What should be done once the full payment / LPO is received for a deal ?

• Wait for sales co-ordinator to comeback

• Inform the sales co-ordinator for further processing

• Print the order, sign and take manager sign and pass it to the sales co-ordinator for further processing

What should be done if Im going for half day or Im in a training ?

• Let the manager respond to the CX team 

• Mark your calendar for that period so no leads get assigned

• Send an email to the CX team

What is Pre-Delivery Check ?

• Physical check of the vehicle by the sales co-ordinator before confirming for registration

• Physical check of the vehicle by the sales person before confirming for registration

• Physical check of the vehicle by the security before confirming for registration