De-Escalation CPI

What is the primary goal of de-escalation techniques in conflict resolution?

• To assert dominance over the other party

• To reduce the intensity of the conflict

• To ignore the conflict

• To escalate the situation further

Which of the following is a key component of the CPI (Crisis Prevention Institute) de-escalation model?

• Physical restraint

• Verbal intervention

• Ignoring the situation

• Punishment

In the context of de-escalation, what does the term 'active listening' refer to?

• Listening without responding

• Interrupting the speaker

• Fully concentrating, understanding, and responding to the speaker

• Ignoring the speaker's emotions

Which of the following is NOT a recommended de-escalation technique?

• Maintaining a calm tone

• Using threatening language

• Empathizing with the other person

• Keeping a safe distance

What is the role of body language in de-escalation?

• To intimidate the other person

• To convey openness and non-threat

• To show disinterest

• To assert authority

How does cultural awareness contribute to effective de-escalation?

• By ignoring cultural differences

• By using stereotypes

• By understanding and respecting cultural differences

• By imposing one's own cultural norms

Which of the following is a benefit of using de-escalation techniques in schools?

• Increased suspension rates

• Improved student-teacher relationships

• Higher levels of conflict

• Decreased communication

What is the significance of 'personal space' in de-escalation?

• It is irrelevant

• It helps in calming the person

• It is used to intimidate

• It is a sign of weakness

Which of the following statements is true about de-escalation?

• It is only applicable in law enforcement

• It can be used in various settings, including schools and workplaces

• It is a sign of weakness

• It always involves physical intervention

What does CPI stand for in the context of de-escalation?

• Crisis Prevention Institute

• Conflict Prevention Initiative

• Crisis Protection International

• Conflict Protection Institute