Trends and Issues in Tourism Industry

A resort in Boracay has implemented a “zero plastic” policy but is receiving complaints from guests about the lack of bottled water. As the manager, how can you address both guest satisfaction and sustainability goals?

• Ignore the complaints since sustainability is the priority.

• Provide reusable water bottles and refill stations.

• Reintroduce bottled water but with biodegradable packaging.

• Stop the policy altogether to prioritize guest satisfaction.

A small mountain resort faces challenges due to limited road access, deterring tourists. What is the best approach to address this issue?

• Offer shuttle services from nearby cities.

• Build luxury amenities to compensate for the poor roads.

• Focus on local visitors who are accustomed to the area.

• Request government funding for better infrastructure.

An eco-resort in Palawan is struggling with attracting domestic tourists despite its sustainability practices. What strategy could best help the resort?

• Launch promotions highlighting cultural experiences.

• Focus solely on international markets.

• Reduce prices significantly to attract more tourists.

• Collaborate with local governments to boost marketing.

A beachfront hotel receives negative reviews due to overcrowding during peak season. What could the management do to address overtourism?

• Increase room rates to reduce demand.

• Limit bookings and promote off-peak travel.

• Expand the hotel to accommodate more guests.

• Ignore the issue, as overcrowding is inevitable.

A local inn competes with Airbnb rentals in a rural town. How can it differentiate itself?

• Focus on offering affordable prices like Airbnb.

• Invest in providing unique cultural and guided experiences.

• Reduce costs by minimizing staff presence.

• Copy the Airbnb business model.

A resort in Cebu struggles with employee retention due to many staff leaving for higher-paying jobs abroad. What could the management do to keep their team?

• Increase wages to match international standards.

• Offer professional growth and training opportunities.

• Hire more employees to fill the gaps left by resignations.

• Ignore the problem and rely on temporary hires.

A hotel is considering integrating smart technology into its operations. Which of the following best ensures a positive impact on guest satisfaction?

• Focus on automating everything, including customer service.

• Use technology only for back-end operations.

• Balance technology integration with personalized human service.

• Limit smart technology to reduce implementation costs.

A rural destination with rich cultural heritage struggles to attract tourists. What should the local tourism board prioritize?

• Develop modern attractions and amenities.

• Market its cultural and heritage offerings effectively.

• Focus on international travelers instead of locals.

• Reduce the prices of tours to increase visits.

An urban hotel notices declining bookings due to competition from budget accommodations. What strategy would best help it remain competitive?

• Cut costs by reducing luxury amenities.

• • Focus on providing unique, personalized guest experiences.

• Lower prices to match budget accommodations.

• Eliminate services that increase operating costs.

A wellness resort in Bohol wants to attract more clients. Which strategy best addresses wellness tourism trends?

• Build a water park to attract families.

• Create yoga retreats and spa packages.

• Offer discounts on all-inclusive stays.

• Focus on eco-tourism activities exclusively.