Introduction To Toyota

What was the first Toyota model to be sold in the United States?

• G1 Truck

• Toyopet Crown

• Corolla

• Century

Which of the following statements are true regarding Toyota Quality?

• A Technician cannot directly impact Toyota Quality

• The customer's expectations determine the real meaning of quality

• Toyota Quality is whatever TMNA says it is

• Combining software, hardware and partnerships generates Toyota Quality

How should The Toyota Way's 10 core values be used in daily work?

• Guide work, interactions, and the way in which goals are achieved

• To be followed in a specific order

• Use as specific work instructions

• Use as rules governing actions

Which of the following Toyota vehicles is co-branded with Subaru?

• RAV4

• Corolla Cross

• GR Supra

• GR 86

Which of the following is a collection of best practices designed to provide guidance when faced with difficult and/or multiple repair situations?

• Early Detection/Early Resolution Protocol

• Technical Assistance System

• ASE

• FIRFT Protocol

Which certification levels have subject area tabs in the toyotacertification.com site?

• Expert and Master

• Master and Master Diagnostic

• Certified and Expert

• Maintenance and Certified

Which of the following can be used to get alternate credit for certain Instructor-Led courses?

• ASE Certification

• College Courses

• Previous Experience

• Technician Course Guide

When completing a warranty repair, what document is required?

• Parts must be tagged and returned, and the defect should be marked

• "On" and "Off" time clock imprints on the RO

• The name and the part number of the part or component that failed

• All of the above are required

Which of the following vehicle labels contains the production date?

• Vehicle Emissions Control Label

• VIN Plate

• VIN Certification Label

• Tire and Loading Information Label

When performing multiple repairs that require loan tools, which of the following should be done?

• Select the greyed out tools from the list

• Purchase extra tools from the SST program

• Each repair will require a separate loan tool request

• Order the loan tools before ordering parts