
Prof Dev Pre Test HBHM 2-3
Authored by MARY JOY MEDINA
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a primary goal of professional development in hospitality management?
Gaining promotions
Enhancing skills and knowledge for career growth
Avoiding challenges at work
Networking for personal gain
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is ethical behavior important in the hospitality industry?
It increases profits above all else.
It helps build trust and enhance guest satisfaction.
It allows businesses to avoid legal issues entirely.
It ensures employees follow orders without question.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is an example of unethical behavior in customer service?
Being honest about available services
Ignoring a guest’s valid complaint
Ensuring all guests feel welcome
Providing equal treatment to all guests
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Continuous professional development (CPD) involves:
Learning only during the first few years of employment
Regularly updating skills and knowledge throughout a career
Focusing solely on academic certifications
Prioritizing personal hobbies over work
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of a professional code of ethics?
To ensure employees follow industry standards
To provide financial benefits to staff
To simplify workplace procedures
To eliminate the need for training
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A hotel manager who shows cultural sensitivity demonstrates:
A preference for local customers only
Respect for the diverse backgrounds of guests and staff
Strict enforcement of cultural norms
Avoidance of any cultural discussions
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in addressing an ethical dilemma?
Ignoring the situation to avoid conflict
Identifying the issue and evaluating possible outcomes
Following personal instincts only
Delegating the problem to another team member
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