Prof Dev Pre Test HBHM 2-3

Which of the following is a primary goal of professional development in hospitality management?

• Gaining promotions

• Enhancing skills and knowledge for career growth

• Avoiding challenges at work

• Networking for personal gain

Why is ethical behavior important in the hospitality industry?

• It increases profits above all else.

• It helps build trust and enhance guest satisfaction.

• It allows businesses to avoid legal issues entirely.

• It ensures employees follow orders without question.

Which is an example of unethical behavior in customer service?

• Being honest about available services

• Ignoring a guest’s valid complaint

• Ensuring all guests feel welcome

• Providing equal treatment to all guests

Continuous professional development (CPD) involves:

• Learning only during the first few years of employment

• Regularly updating skills and knowledge throughout a career

• Focusing solely on academic certifications

• Prioritizing personal hobbies over work

What is the purpose of a professional code of ethics?

• To ensure employees follow industry standards

• To provide financial benefits to staff

• To simplify workplace procedures

• To eliminate the need for training

A hotel manager who shows cultural sensitivity demonstrates:

• A preference for local customers only

• Respect for the diverse backgrounds of guests and staff

• Strict enforcement of cultural norms

• Avoidance of any cultural discussions

What is the first step in addressing an ethical dilemma?

• Ignoring the situation to avoid conflict

• Identifying the issue and evaluating possible outcomes

• Following personal instincts only

• Delegating the problem to another team member

Which action demonstrates professional integrity in hospitality management?

• Offering customers hidden fees for extra revenue

• Ensuring transparency and fairness in all transactions

• Prioritizing the business owner’s interests over customer needs

• Refusing to take responsibility for mistakes

What is an example of ethical leadership in the workplace?

• Delegating all responsibilities to team members

• Encouraging open communication and ethical decision-making

• Focusing solely on financial goals

• Criticizing employees publicly for mistakes

A guest asks you to recommend a service that you know is not the best option for their needs. What is the ethical course of action?

• Recommend the service to meet sales goals

• Suggest an option that genuinely meets their needs

• Avoid giving any recommendations

• Redirect the guest to another department