Computer Basics: Basic Troubleshooting Techniques Quiz

What is the first step you should take when troubleshooting a computer problem?

• Restart the computer

• Write down your steps

• Call technical support

• Check the cables

What should you do if your computer screen goes blank?

• Call a technician

• Check the monitor's power connection

• Reinstall the operating system

• Replace the monitor

If an application is running slowly, what is one of the first things you should try?

• Close and reopen the application

• Upgrade your computer

• Reinstall the application

• Delete the application

What is a common solution if an application is frozen?

• Reformat the hard drive

• Force quit the application

• Uninstall the application

• Reboot the operating system

What should you do if all programs on your computer are running slowly?

• Run a virus scanner

• Replace the hard drive

• Install more RAM

• Reinstall all programs

What is a recommended action if your computer is completely unresponsive?

• Press and hold the Power button

• Call technical support

• Reinstall the operating system

• Replace the motherboard

What should you check if your mouse or keyboard stops working?

• Update the operating system

• Ensure they are properly connected

• Replace the computer

• Reinstall the drivers

What is a simple solution if the sound isn't working on your computer?

• Check the volume level

• Reboot the computer

• Replace the sound card

• Reinstall the audio drivers

What should you do if your printer won't print?

• Update the operating system

• Check the printer's USB cord

• Reinstall the printer drivers

• Replace the printer

What is a common first step if the power button will not start the computer?

• Reinstall the operating system

• Replace the power supply

• Check the power cord

• Call technical support