8. Identify the main idea from the following company email excerpt: Beginning next Monday, we will use a new time-tracking software. Please visit ABCtimesheets.com no later than this Friday. Your username is your email address and your password is the last 4 digits of your Social Security number. Please reset the password and familiarize yourself with the site. There is a link to a tutorial in the top right corner. If you have any questions, please reply to this email or call/text me and I’ll be glad to walk you through the setup. Please come prepared to use the new site on Monday.

The company will be using a new time-tracking software, starting on Monday.

Employees should become familiar with the new software this week.

Employees should practice logging in to the new software before Monday.

Employees need to set up their new time-tracking accounts.

Employees should view the tutorial before Monday.

Identify the main idea from the following letter: Mr. Blevins, November 3 is the two-year anniversary of your hire with ABC Technology. As such, your performance review is coming up. Please contact Gemma in the admin office at your earliest convenience to set up your interview. Thank you for your service to the company.

Mr. Blevins’ yearly performance review is coming up.

Mr. Blevins’ two-year-anniversary is coming up.

Mr. Blevins should contact Gemma as soon as possible.

Mr. Blevins has an upcoming job interview.

Mr. Blevins must visit the admin office quickly.

Identify the main idea from the following memo: Thanks to all for a great year at ABC Technology! This year has seen unparalleled growth as a company and as individuals. Each of you has made sacrifices to help ABC succeed and now we want to honor you for that. Please meet in the conference room at 4:00 on Friday for refreshments and an awards ceremony. Again, thanks for being an amazing team!

An awards ceremony will be held on Friday to honor the team for the year’s work.

ABC Technology has had unparalleled growth this year, both as a company and as individuals.

Every team member has had a part in the year’s progress at ABC Technology.

There will be a meeting at 4:00 on Friday.

Employees will be given refreshments on Friday at 4:00.

Based on the excerpt below, what is the meaning of “time account”? If you are planning to take a vacation, please check your time account to make sure you have sufficient time saved before submitting a request. Remember that vacation time (10 days per year) and sick leave (5 days per year) are combined in your time account, so it is wise to leave some time available for emergencies.

A system that allows employees to check the balance of their vacation/sick time

An online system that tracks employee time and records all overtime work

An employee’s personal record of payment

A method of recording the amount of time an employee spends on each project

An employee’s personal desktop clock

Use the excerpt below to answer the following question: You have been assigned the Arboretum project. Remember that when you begin a new project, first download the zipped folder of project files and save them in the project folder. Then find the Work Breakdown Structure and enter the deadlines on your calendar. Thirdly, assign project segments to your team members. Hold a brief meeting to go over the project and define roles. Don’t forget to periodically check in with each person on the team to make sure they are on track. What should be done in conjunction with downloading the project files?

Saving the files in the project folder

Entering the deadlines on the calendar

Assigning project segments to team members

Use the excerpt below to answer the following question: You have been assigned the Arboretum project. Remember that when you begin a new project, first download the zipped folder of project files and save them in the project folder. Then find the Work Breakdown Structure and enter the deadlines on your calendar. Thirdly, assign project segments to your team members. Hold a brief meeting to go over the project and define roles. Don’t forget to periodically check in with each person on the team to make sure they are on track. What should be done immediately after the project is broken into segments and assigned?

Entering the deadlines on the calendar

Saving the files in the project folder

Use the excerpt below to answer the following question: You have been assigned the Arboretum project. Remember that when you begin a new project, first download the zipped folder of project files and save them in the project folder. Then find the Work Breakdown Structure and enter the deadlines on your calendar. Thirdly, assign project segments to your team members. Hold a brief meeting to go over the project and define roles. Don’t forget to periodically check in with each person on the team to make sure they are on track. What should be done before assigning portions of the project?

Entering deadlines from the Work Breakdown Structure on a calendar

Holding a team meeting to define roles

Saving the files in the project folder

To leave a message for someone on the BB, log in using your company email address and zip-pass. Select “Contacts” from the drop-down menu and scroll down until you find the person you’re looking for. Clicking on the name will open up a window to leave a message. Don’t forget to click “Post” when you’re done so the person will be notified about your message and can log in to read it. If you receive an email that someone has posted a message for you, login to the BB and find your personal board by clicking on “My Account” in the top right corner. What is the BB?

An online location to leave messages for others

A method of contacting coworkers through the company email

An instant messaging service through the company

A company bulletin board in the break room

To leave a message for someone on the BB, log in using your company email address and zip-pass. Select “Contacts” from the drop-down menu and scroll down until you find the person you’re looking for. Clicking on the name will open up a window to leave a message. Don’t forget to click “Post” when you’re done so the person will be notified about your message and can log in to read it. If you receive an email that someone has posted a message for you, login to the BB and find your personal board by clicking on “My Account” in the top right corner. What is a zip-pass?

The site password unique to each user

An ID card to swipe into the system

A method of contacting coworkers through the company email

To leave a message for someone on the BB, log in using your company email address and zip-pass. Select “Contacts” from the drop-down menu and scroll down until you find the person you’re looking for. Clicking on the name will open up a window to leave a message. Don’t forget to click “Post” when you’re done so the person will be notified about your message and can log in to read it. If you receive an email that someone has posted a message for you, login to the BB and find your personal board by clicking on “My Account” in the top right corner. What is a personal board?

A webpage for accessing personal information such as messages from other BB users

A site for storing personal documents and passwords

An employee’s personal email account

An employee’s company mailbox

What is a WBS, based on the excerpt below? You have been assigned Project #041-02. Remember that when you begin a new project, you first need to download the zipped folder of project files and save them in the project folder. Then find the Work Breakdown Structure and enter the deadlines on your calendar. Thirdly, assign project segments to your team members and make them aware of the WBS dates. Hold a brief meeting to go over the project and define roles. Don’t forget to periodically check in with each person on the team to make sure they are on track.

A project schedule that is broken down into steps with deadlines

A list of dates for internal meetings for each phase of the project

The project assignments for each team member

If you need any special accommodations, please let us know before your first day so that we can plan accordingly. We are compliant with Ordinance 483B. Additionally, we want your experience at ABC Technology to be excellent and for you to be able to work without hindrance, so if there’s anything you need or anything we can do to help you, please email beth@abctechnology.com . Rhett is not sure if his disability qualifies for special treatment. How could he find out the company’s policy without emailing Beth?

He can read his company handbook.

If you need any special accommodations, please let us know before your first day so that we can plan accordingly. We are compliant with Ordinance 483B. Additionally, we want your experience at ABC Technology to be excellent and for you to be able to work without hindrance, so if there’s anything you need or anything we can do to help you, please email beth@abctechnology.com . Janelle prefers to avoid fluorescent lighting because it gives her headaches, but since this isn’t an actual handicap, she isn’t sure if she should mention it. According to the excerpt above, what should she do?

She should email her question and request different lighting.

She should call Beth before her first day.

She should wait until she can consult with coworkers.

She should look in the company handbook.

She should bring her own light bulbs.

Good morning! This is just a reminder to be mindful of your use of company time. Please note that employees must be on the clock by 8:00am. This means that you must have clocked in, taken care of any personal responsibilities, and be seated at your desk at 8:00am. Employees are welcome to put lunches in the refrigerator, pour coffee, and greet coworkers, but please do this BEFORE 8:00am so that you are ready to start the workday promptly. Our top priority is to be available to our clients, so it is important that we are at our desks whenever possible during business hours. Additionally, please check your calendar and email before beginning any work to make sure that you are aware of any changes to schedule or client needs, and that you are prepared for any scheduled meetings that may come up. Peyton got an email notification on her phone at 7:40 when she arrived at work. A client had emailed, asking her to call as soon as she could to discuss a new development. She also needs to talk to HR about her insurance, which is why she arrived early so that it could be handled before business hours. Based on the main goal of the excerpt above, what should she do first?

Call the client, because being available to clients is the top priority

Talk to HR, because it is not yet business hours

Email the client to say that she will call as soon as possible

Wait to talk to her supervisor, and then call the client

Put her lunch in the refrigerator and pour coffee

Good morning! This is just a reminder to be mindful of your use of company time. Please note that employees must be on the clock by 8:00am. This means that you must have clocked in, taken care of any personal responsibilities, and be seated at your desk at 8:00am. Employees are welcome to put lunches in the refrigerator, pour coffee, and greet coworkers, but please do this BEFORE 8:00am so that you are ready to start the workday promptly. Our top priority is to be available to our clients, so it is important that we are at our desks whenever possible during business hours. Additionally, please check your calendar and email before beginning any work to make sure that you are aware of any changes to schedule or client needs, and that you are prepared for any scheduled meetings that may come up. Peyton decides to spend her lunch break answering emails instead of taking personal time. Midway through the afternoon she remembers an errand she needed to run and planned to do during lunch. Is it conscionable to take a 20-minute break, since she spent an hour of her own time on company business?

No, because she was not required to spend her lunch break on business.

Yes, because 20 minutes is much less than an hour.

No, because she may be in the middle of a project.

Yes, because she can stay late to finish work.

No, because she needs to clear it with a supervisor first.

Good morning! This is just a reminder to be mindful of your use of company time. Please note that employees must be on the clock by 8:00am. This means that you must have clocked in, taken care of any personal responsibilities, and be seated at your desk at 8:00am. Employees are welcome to put lunches in the refrigerator, pour coffee, and greet coworkers, but please do this BEFORE 8:00am so that you are ready to start the workday promptly. Our top priority is to be available to our clients, so it is important that we are at our desks whenever possible during business hours. Additionally, please check your calendar and email before beginning any work to make sure that you are aware of any changes to schedule or client needs, and that you are prepared for any scheduled meetings that may come up. Peyton arrived at the office at 7:55 and was putting her lunch in the fridge when her supervisor asked if she was available to pick up breakfast for a team meeting. What should she do before agreeing?

Contact her clients to let them know she’ll be out of the office briefly

Put her lunch in the refrigerator

What is the reason a company would require a daily focus period, as outlined in the excerpt below? Please keep a notebook at your desk to use during the focus period each morning. That way you can track any ideas that come to mind, and it is preferable to have the notes close at hand rather than in an electronic document that clutters up your screen. Please take no more than 15 minutes to look through your calendar and email as you create your game plan for the day, taking notes as needed, and then jump into your first task.

To add efficiency to the day and avoid forgetting important items

To ensure that all employees are on the same schedule

To ensure that all employees have the same goal

To track each employee’s progress

What is the importance of only taking a lunch break between 11:30 and 1:00, as discussed in the excerpt below? Note that the window for lunchtime is between 11:30 and 1:00. Please check your calendar and email before leaving for lunch to verify whether you have any meetings, calls, etc., coming up in the afternoon. If your schedule requires you to be on the clock during the lunch window, ask your supervisor for time before or after, or choose to eat at your desk. It is unusual for our clients to call during the lunch window, but should you be expecting a call, please be sure to have your work phone on your person if you leave the office.

Because clients do not normally call during lunch hours

So clients will know when they can reach employees

So the whole office will be on the same schedule

Because projects are based on predetermined schedules

Because the morning and afternoon shifts can be evenly divided among projects

Julia is leading the team for the rec center project. The client emails her and asks if, since the project is ahead of schedule, she can add in a 1-day task without changing the deadline. How should she respond? The parking garage and rec center projects are currently ahead of schedule. Check the WBS and assess when you project the next phase will be completed on each of these. Take note of how many man-hours you have to spare, and move all available resources to Mike’s team to work on the library project due next week. Keep Carlos apprised of your progress and of any changes that come up.

She should decline, because all extra time is allocated to the library project.

She should decline because her team cannot finish in time.

She should accept to keep the client happy.

She should accept because there is room in the schedule.

She should decline so they can keep room in the schedule in case of emergencies.

Matt is leading the parking garage team and informs Julia that his project is not actually ahead of schedule, due to some recent scope changes. He asks Julia to divide her team’s extra man-hours between his project and the library project since both are in danger of going over the deadline. How should she respond?

She should ignore Matt’s request since the excerpt above did not mention it.

She should split her resources so that both projects have a chance to finish on time.

She should keep all of her resources to make sure her own project will be finished on time.

She cannot take her extra resources away from the library project without permission, but could discuss with Carlos.

She should wait to see if Carlos suggests dividing the resources.

Brandon, a new intern, is joining Julia’s team. He was scheduled to begin this week but Carlos asked Julia to push his start date back two weeks. Why would Carlos not want extra help during this time?

Brandon will need training, which takes a current teammate away from production.

The projects already have sufficient manpower and it would not be helpful to add an extra person.

The team members all know each other and adding a new personality could hinder production.

Brandon is probably young and not responsible enough for the project.

The project is classified and cannot be shared with a new person.

Work Keys Test #5 Workplace Documents

Authored by Joseph Borgquist

Other

12th Grade

Used 7+ times

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Identify the main idea from the following excerpt: Please note that employees must be on the clock by 8:00am. This means that you must have clocked in, taken care of any personal responsibilities, and be seated at your desk at 8:00am. Employees are welcome to put lunches in the refrigerator, pour coffee, and greet coworkers, but please do this BEFORE 8:00am so that you are ready to start the workday promptly. We must be available to our clients during business hours, so it is important that we are at our desks when business hours begin.

Employees should take care of any personal business before 8:00am.

Employees should clock in before 8:00am so they can be at their desks at 8:00am.

Employees must be at their desks between 8:00am and 5:00pm.

Employees must be at their desks and ready for work at 8:00am.

Lunches and coffee should be taken care of before 8:00am.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Identify the main idea from the following excerpt: ATTENTION: All employees in production are to meet in the conference room at 4:00pm on Friday for a progress meeting. Please come prepared to update the group on your part of the project. Managers, please prepare a short report to share. The meeting should last no more than 30 minutes.

All employees must attend a 30-minute meeting.

Production managers should prepare a report for Friday’s meeting.

There will be a meeting on Friday for production employees.

All employees are to gather at 4:00pm.

The meeting will last about half an hour.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first thing to do after clocking in? When you arrive at work, first take care of any personal business: pouring a cup of coffee, getting a snack, visiting with coworkers, etc. Then clock in and begin work. Your first task should be checking your work calendar to see what is scheduled for the day. Then look through your emails to see if anything needs to be addressed. Next take a few moments to plan out your day. Finally, start on your first project.

Take care of personal business

Pour a cup of coffee

Check the work calendar

Read emails

Make a plan for the day

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first thing to do after clocking in? When you arrive at work, first take care of any personal business: pouring a cup of coffee, getting a snack, visiting with coworkers, etc. Then clock in and begin work. Your first task should be checking your work calendar to see what is scheduled for the day. Then look through your emails to see if anything needs to be addressed. Next take a few moments to plan out your day. Finally, start on your first project.
When should an employee check email?

Immediately after clocking in

After taking care of personal business

After creating a plan for the day

After checking the calendar

After beginning a project

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first thing to do after clocking in? When you arrive at work, first take care of any personal business: pouring a cup of coffee, getting a snack, visiting with coworkers, etc. Then clock in and begin work. Your first task should be checking your work calendar to see what is scheduled for the day. Then look through your emails to see if anything needs to be addressed. Next take a few moments to plan out your day. Finally, start on your first project.
When should an employee clock in?

Upon arriving at work

After taking care of personal business

After checking the calendar

After checking email

After creating a plan for the day

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

November 1–30 is open enrollment for insurance. If you have not previously enrolled, or
if you wish to make any changes to your policy, please speak to HR by November 28 so
that we can make any necessary adjustments. If you do not wish to make any changes, no
action is necessary.
Gabe decided to add his wife and children to his insurance on November 27. Is it too late?

Yes, because he needed to fill out the forms by November 1.

Yes, because he needed to speak to HR before open enrollment.

No, because the deadline is November 28.

No, because open enrollment lasts until November 30.

The excerpt is inconclusive.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

November 1–30 is open enrollment for insurance. If you have not previously enrolled, or
if you wish to make any changes to your policy, please speak to HR by November 28 so
that we can make any necessary adjustments. If you do not wish to make any changes, no
action is necessary.
Aaron is satisfied with his current insurance coverage and does not wish to make any changes. What should he do?

No action necessary

Fill out the annual forms by November 28

Read the policy to make sure he doesn’t need to change anything

Speak to HR to continue his policy

Check for any necessary adjustments

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