Quiz on Lesson 3.1 Communication Skills

Which of the following is a written form of verbal communication?

• Phone calls

• In-person conversations

• Emails

• Gestures

Nonverbal communication is only possible if you can do what?

• Smell the other person

• See or hear the other person

• Touch the other person

• Taste the other person

What does nonverbal communication use to send a message?

• Emails

• Body language and tone

• Books

• Songs

What is a key requirement for effective nonverbal communication?

• A quiet room

• Visual or auditory contact

• A large audience

• A microphone

Nonverbal communication is not effective without what?

• A computer

• Visual or auditory cues

• A large group

• A written script

What is an important aspect of giving feedback?

• Being dismissive

• Being sarcastic

• Being constructive

• Being indifferent

What should you do to indicate understanding?

• Ask questions

• Stay silent

• Look away

• Yawn

What is a sign of active listening?

• Repeating what you heard

• Interrupting the speaker

• Looking at your phone

• Thinking about dinner

What is a recommended action in active listening?

• Relate to the speaker’s emotions

• Ignore the speaker’s emotions

• Change the topic

• Laugh at the speaker

What is a sign of poor communication according to the text?

• Expecting others to be mind readers

• Speaking too loudly

• Using complex vocabulary

• Writing long emails