User Documentation & Online Help Quiz

What is one advantage of online manuals over paper manuals?

• They are easier to print.

• They can include interactive features.

• They are always more detailed.

• They are less expensive to produce.

Which of the following is a form of online help?

• User manual

• Animated demonstration

• Sales brochure

• Fact sheet

What is a disadvantage of reading from displays compared to paper?

• Displays provide more information.

• Displays are always clearer.

• Displays can cause more eye strain.

• Displays are easier to annotate.

What is the purpose of context-sensitive help?

• To provide a general overview of the software.

• To provide a sales pitch for the software.

• To offer help based on the user's current task.

• To replace the user manual entirely.

Which of the following is NOT a type of online tutorial?

• Animated demonstration

• Context-sensitive help

• Introductory tutorial

• Thorough tutorial

What is a key feature of well-designed manuals?

• They avoid using visuals.

• They are lengthy and detailed.

• They encourage active user involvement.

• They are written by junior team members.

What does the term 'active user paradox' refer to?

• Users are always eager to learn new skills.

• Users find online help more useful than paper.

• Users often avoid learning to focus on tasks.

• Users prefer to learn through manuals.

Which of the following is a guideline for online help systems?

• Make help easy to access.

• Limit user control over the help system.

• Make help messages vague.

• Use help to compensate for poor design.

What is a common issue with reading from small displays?

• They have better contrast.

• They provide too much information.

• They are always easier to read.

• They require more frequent page turning.

What is one reason for having online manuals?

• They are more readable than paper.

• They require no design considerations.

• They can be easily updated.

• They are always cheaper than paper manuals.