Rise Up BOR Exam #4-KT

A sales associate just completed a sale on a couch and the customer wants it delivered tomorrow between 1:00pm and 5:00 pm. Tomorrow is the associate's day off. Which of the following should the sales associate do?

• Cancel the sale and inform the customer.
• Contact a manager to check with the warehouse delivery drivers while the customer is still in the store.

• Ask the customer to pick it up themselves.
• Deliver the couch personally tomorrow.

What do retailers most commonly use to predict how well their products will sell?

• Seasonal promotions and discounts
• Social media engagement metrics
• Historical sales data and market trends
• Customer reviews and feedback

What does the "S" in MSRP stand for?

• Sound

• Suggested
• Sales
• Standard

What is the most common type of preventable loss?

• Shoplifting

• Chronic diseases
• Employee theft

• Accidental injuries

What does the "R" in MSRP stand for?

• Retail
• Revenue
• Return
• Rate

If a store's revenue is $2,150 and its cost of goods sold (COGS) is $850, what is the business's gross profit?

• $2,000
• $1,500
• $1,300
• $1,000

One of your co-workers in cosmetics has been out on an extended leave under the Family and Medical Leave Act. She calls you at work to say that she is returning in two days. She asks you to review the updates with her in her clientele book so she is ready to serve her customers upon her return. What should you do?

• Tell her to review the updates herself.
• Ignore her request and focus on your own work.
• Suggest she waits until her first day back to catch up.
• Agree to review the updates with her.

An associate lefta pallet with merchandise in front of the stockroom's emergency doors and said he'll be back in 10 minutes. Could this be a potential hazard?

• Yes, this is a potential hazard.
• The merchandise is not blocking the exit.
• No, it's safe to leave it there.
• It's only a hazard if it's there for more than an hour.

What does the "M" in MSRP stand for?

• Market
• Minimum
• Manufacturer's
• Monthly

A customer is picking up several laundry hampers and putting them back on the shelf. The associate notices that he placed one of the hampers on the edge of the shelf and it could fall. What should the associate do?

• Place another hamper on top of it.
• Ask the customer to move it themselves.
• Ignore the hamper and continue working.
• Remove the hamper from the edge of the shelf.