The Five C's Of Effective Communication Quiz

What is one of the main reasons people don't feel respected in the workplace?

• High workload

• Lack of promotions

• Too many meetings

• Lack of dynamic communication

What is essential to great performance and outcomes in a team?

• Trust

• Flexible working hours

• Advanced technology

• High salaries

What should you ensure before initiating a conversation?

• The conversation is recorded

• You have a written script

• The time is right and you have their undivided attention

• The other person is in a good mood

What is the first 'C' of effective communication?

• Compassionate

• Concise

• Curious

• Clear

What does being concise in communication involve?

• Telling a long story

• Keeping requests direct and simple

• Avoiding the main point

• Using complex vocabulary

What should you do after making a request for change?

• Repeat your request

• End the conversation

• Provide a compelling request

• Ignore the other person's response

What is the fourth 'C' of effective communication?

• Curious

• Concise

• Compassionate

• Clear

Why is it important to be curious in communication?

• To avoid listening

• To understand the other person's needs

• To change the topic

• To dominate the conversation

What is the fifth 'C' of effective communication?

• Compassionate

• Concise

• Curious

• Clear

What is crucial to resolving conflict and managing change?

• Understanding and appreciating others' feelings

• Ignoring the other person

• Avoiding tough conversations

• Being defensive