BTEC UNIT 21: EFFECTIVE BUSINESS COMMUNICATION - LA D D2

What are the two main components of effective communication?

• Verbal and written skills

• Verbal and nonverbal skills

• Nonverbal and listening skills

• Listening and written skills

Which nonverbal cues reinforce spoken words?

• Eye contact, gestures, and tone of voice

• Handshakes, posture, and facial expressions

• Smiling, nodding, and eye rolling

• Silence, whispering, and shouting

How can pitch be used effectively in speech?

• To confuse the listener.

• To highlight key ideas and convey enthusiasm.

• To make the speech longer.

• To avoid engagement.

What is the second step in the three-step communication rule?

• Explain why.

• Provide a solution.

• Repeat the point.

• Ask for feedback.

What can a closed posture suggest?

• Happiness and joy.

• Defensiveness and disinterest.

• Curiosity and interest.

• Relaxation and calmness.

In an interview, what does leaning slightly forward indicate?

• Disinterest.

• Engagement.

• Boredom.

• Aggression.

In formal meetings, how should the tone and gestures be?

• Warm and open

• Casual and relaxed

• Severe and controlled

• Playful and energetic

What makes words seem insincere?

• Consistent verbal and non-verbal cues

• Contradictory verbal and non-verbal cues

• Clear and confident speech

• Open gestures and eye contact

What is the role of non-verbal skills in communication?

• To confuse the listener

• To reinforce verbal messages

• To replace verbal communication

• To distract from the message

What does evaluating communication performance help individuals recognize?

• Areas for improvement

• New job opportunities

• Financial growth

• Technological advancements