PA105 W4-5 SQ2

It is the knowledge and information that can be easily codified and taught,

such as how to change the toner in a printer and mathematical equations.

(a)  

It is an important tool in any company that wants to increase their

bottom line and market share.

(a)  

It is the conscious process of defining, structuring, retaining and

sharing the knowledge and experience of employees within an organization.

(a)  

The 3 Main Areas of Knowledge Management are:

 1. Accumulating knowledge

2. Storing knowledge

3. Saving knowledge

• TRUE

• FALSE

The main goal of knowledge management is to improve an organization's efficiency and

save knowledge within the company.

• TRUE

• FALSE

One of the examples of knowledge management systems is RESEARCH FILES.

• TRUE

• FALSE

By creating a system  that is mapped and categorized, knowledge is more easily accessed and the organizational  structure is increased. This can include scanning documents, using metadata and indexing

(a)  

 This step involves a deep  analysis of the knowledge gathered in the previous two steps.

• SHARE AND BENEFIT

• PROCESS

• DISCOVERY

• CAPTURE

 In this step of the process, the sources of knowledge are identified,  as well as where critical knowledge is kept, what can be learned from this knowledge and if there 

are areas in which knowledge can be lost during the process.

• DISCOVERY

• CAPTURE

• PROCESS

• SHARE AND BENEFIT

Implementing training programs can help increase the understanding of knowledge management  systems. Once the system is being used, the company benefits from increased efficiency, better  decision making, and more innovative employees.

• DISCOVERY

• PROCESS

• CAPTURE

• SHARE AND BENEFIT