Principles of Management

Patricia and her friends all take their cars to Monty's Mechanics because Monty's has demonstrated the ability to figure out complex problems and repair cars. Monty and his mechanics demonstrate ________ skills.

• conceptual

• human

• technical

• intuitive

• organizing

According to Mintzberg, a manager who outlines future organizational goals to employees at company meetings, opens new buildings, or states the company's ethical guidelines, is playing the role of a

• figurehead

• liaison

• spokesperson

• negotiator

• monitor

At which level of management would this question be relevant: How should employees be organized to allow them to make the best use of resources?

• middle management

• supervisor

• first-line management

• all levels of management

• top management

How do middle managers contribute toward increasing the effectiveness of an organization?

• They ensure that their department does not go over budget.

• They change the way departments interact with each other.

• They monitor each other's performance.

• They suggest to top managers how goals should be changed.

• They establish new organizational goals.

_____ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs.

• Restructuring

• Dissemination

• In sourcing

• Empowering

• Outsourcing

What term refers to a specific set of departmental skills, knowledge, and experience that allows an organization to outperform its competitors?

• principal managerial tasks

• organizational structure

• managerial actions

• differentiation of management

• core competency

_____ refers to an organization's ability to outperform others because it produces desired goods or services more efficiently and effectively than they do.

• Empowerment

• Dissemination

• Turnaround management

• Competitive advantage

• Restructuring

Lenny works for a nonprofit, and his job is to work with other companies to find opportunities and create agreements for joint projects that support his organization's mission. Which of Mintzberg's managerial roles is Lenny demonstrating?

• entrepreneur

• disseminator

• negotiator

• leader

• figurehead

_____ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve company goals.

• Organizational structure

• Organizational performance

• Empowerment

• Corporate culture

• Core competency

A(n) ________ includes people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs.

• control function

• self-managed team

• company

• workforce

• department