Change Management. Test 10

What is Change Management?

• A set of processes to implement changes systematically.

• A team responsible for conducting strategic reviews.

• A method to change personal behavior.

• A way to transform organizational culture.

What are the four different energy states in an organization?

• Productive, Comfortable, Resigned inertia, Corrosive

• Positive, Negative, Neutral, Active

• High, Medium, Low, None

• Engaged, Disengaged, Motivated, Unmotivated

What is the key to sustaining positive energy in an organization?

• High levels of activity and emotional involvement.

• Strict management control.

• Limiting employee feedback.

• Focusing solely on profits.

What is the belief that is key to change?

• The belief that you can change.

• The belief that change is unnecessary.

• The belief that others will change for you.

• The belief that change is always easy.

Fill in the blank: To change a style requires continuous change of ______.

What is the first change approach to deal with resistance to change?

• Participation and Involvement

• Education and Communication

• Negotiation and Agreement

• Facilitation and Support

• Manipulation and Co-option

What is the second change approach to deal with resistance to change?

• Negotiation and Agreement

• Participation and Involvement

• Education and Communication

• Facilitation and Support

• Manipulation and Co-option

What is the fourth change approach to deal with resistance to change?

• Participation and Involvement

• Education and Communication

• Manipulation and Co-option

• Facilitation and Support

• Negotiation and Agreement

What is the fifth change approach to deal with resistance to change?

• Facilitation and Support

• Negotiation and Agreement

• Participation and Involvement

• Manipulation and Co-option

• Education and Communication

What is the sixth change approach to deal with resistance to change?

• Participation and Involvement

• Explicit and Implicit Coercion

• Negotiation and Agreement

• Facilitation and Support

• Education and Communication