Effective Suppervisory Practices p304-307

Some of the citizen expectations of public agencies are:

• Transparency and accountability

• Secrecy and exclusivity

• Inaccessibility and inefficiency

• Lack of communication

Which of the following is a citizen expectation of public agencies?

• High taxes

• Good value for the taxes and fees they pay

• Limited access to services

Residents who think their tax dollars are not being well spent can:

• Contact their local government representatives

• Ignore the issue

• Move to another city

• Stop paying taxes

True or False: Local government is a monopoly and citizens have no choice but to use its services.

• True

• False

Local government employees can ensure that their government will be successful and stable by:

• Implementing effective policies and procedures

• Ignoring community feedback

• Reducing transparency

• Increasing bureaucracy

What impression do residents and visitors form of local government according to the passage?

• They have a positive impression.

• They have a negative impression.

• They are indifferent.

• They are unaware of the local government.

Who are some of the frontline employees mentioned in the passage?

• Managers

• Front desk staff

• IT support

• Marketing team

The purpose of the pocket mirror issued to employees at the City of Pismo Beach is:

• To check their appearance

• To signal for help

• To use as a tool for meetings

• To serve as a souvenir

Do I communicate pride in my work and my government?

• Yes, I do communicate pride in my work and my government.

• No, I do not communicate pride in my work and my government.

• Sometimes, I communicate pride in my work and my government.

• I am not sure if I communicate pride in my work and my government.

I understand my agency's mission and priorities, and can articulate them to others.

• Yes

• No