Consumer Rights, Responsibilities, and Remedies

What is the first step in addressing a consumer complaint?

• Take legal action

• Write a letter to the newspaper

• Contact a government agency

• Return to the place of purchase

What is a common source of consumer complaints?

• Transparency

• Generosity

• Honesty

• Fraud

What should consumers do before buying a product?

• Find out if the product has been recalled

• Ignore recall information

• Purchase without research

• Assume all products are safe

Which organization acts as an intermediary between businesses and consumers?

• FoodSafety.gov

• Federal Reserve

• Better Business Bureau

• Consumer Financial Protection Bureau

What is a potential issue with credit cards?

• No fees

• Complicated terms and fees

• Guaranteed rewards

• Simple terms

What is a remedy for consumers who believe their rights have been violated?

• Accept the loss

• Contest an incorrect bill

• Ignore the issue

• Avoid using protection laws

What is the role of the Consumer Financial Protection Bureau?

• To ensure fair treatment by financial companies

• To ignore consumer complaints

• To increase interest rates

• To promote unsafe products