Quiz: ITf+1 Concepts and terms

Why is it important to back up important data before implementing a fix?

• To avoid losing data

• To make the process faster

• To ensure compliance with company policies

• To save time

Why might your actual internet speed be different from what your ISP advertises?

• Because of the type of devices you use

• Because ISPs often overpromise and underdeliver

• Because of the weather

• Because of network congestion and other factors

What counting system do humans most commonly use?

• Octal

• Binary

• Decimal

• Hexadecimal

How many potential values can a single bit store?

• 256

• 1

• 8

• 2

What should you do if the fix might cause a lot of downtime for the organization?

• Cancel the fix

• Ignore the downtime

• Implement the fix immediately

• Wait until after hours or the weekend

A user has entered a search string into an application and clicked on the Search icon. Which of the following is the NEXT step in the computing process?

• Storage

• Output

• Input

• Process

What is the first step you should take when you have a theory about what might be causing a problem?

• Jump to conclusions

• Ask for help immediately

• Ignore the problem

• Test your idea

What should you do if you can't find a solution to the problem on your own?

• Ask for help

• Restart the device

• Give up

• Ignore the problem

What does Question the Obvious mean?

• Assume the problem is complex

• Immediately replace hardware components

• Ignore simple solutions

• Check for easy and common issues first

Which is the next step after you confirm the functionality is restored?

• Document the fix and any preventative measures

• Leave the system as it is

• Update the software

• Put in preventative measures if needed