FINAL TEST WAVE4

What is the other name we can use for Darwin?

(a)  

Tags

CCSS.RI.1.7

CCSS.RI.3.7

CCSS.RL.5.7

CCSS.RL.3.7

CCSS.RL.4.7

Can Darwin clients make changes like: add new products, change prices or add new users?

• Yes, any Darwin user can make those changes.

• No, just CDK agents can make those changes.

• Only admins can make those changes.

If the provider for a product is pen, what should be the email address we need to use in order to escalate issues?

(a)  

What is the website for MVP?

(a)  

How can we create a new deal in Darwin?

• We cannot create a new deal in Darwin, we need to push the deal from DMS over to Darwin.

• We need to go to dashboard then hit the (+ sign)

• The customers are the only ones who can create deals in Darwin.

Can clients generate contracts in Darwin?

• No, we need to send an email to PEN asking assistance in order to generate a contract.

• It depends, only if the product has the option available, if so, clients will be able to generate contracts.

Laura is calling because she wants to add a new product, we asked for a dealer code and Laura did not know the dealer code, she asked us to leave it in blank. We added the product in Darwin but when Laura tested it, she got a rating issue, what should we do?

• If the dealer code is not correct, the product will not rate correctly, client needs to be sure about the dealer code for the new product. We cannot escalate this because we are aware that the dealer code is not correct.

• We need to escalate the issue to our Darwin support team by email.

• We can ask in our general chat team and tag @mvp for further questions.

Client is calling because the program for February has not been updated it, what do we need to do in this scenario?

Client is having login issues in Desking, we do a remote session and we realized that client is using CRM desking, what should we need to do?

• We need to ask client for an authorization letter in order to get the approval for password reset.

• As this is crm desking, we need to transfer the call to crm-elead for further assistance.

• We can just go into the setups and request change password.

Client wants to change the disposition fee amount in Desking, what should we need to do?

• We need to into setting > select the state where we need to make the update > select fees > change the amount for dispo fee

• Client needs to contact their system admin/controller for that update.

• Dispo fee is hardcoded by our data team. We need to send a child case.