Controlling - group 4

Which of the following is not a step in the basic control process?

• a) Establish objectives/standards
  
  
  

• b) Measure actual performance

• (c) Ignore deviations

• d) Take corrective actions

What are predetermined levels of excellence used as a guide for practice called?

• a) Goals

• b) Objectives

• c) Standards

• d) Policies

Which of the following is not a method of measuring performance?

• a) Surveys

• b) Performance appraisals

• c) Guesswork
  

• d) Audits

Quality control is a specific type of controlling that focuses on:

• a) Hiring processes

• b) Financial management

• c) Evaluating and monitoring services

• d) Marketing strategies

Which principle of Total Quality Management (TQM) emphasizes continuous improvement?

• a) Cease dependence on inspection

• b) Drive out fear

• c) Improve constantly and forever

• d) Eliminate numerical quotas

Who is responsible for maintaining quality in an organization?

• a) Only the managers

• b) Only the healthcare providers

• c) Every employee

• d) Only the quality assurance team

What does quality assurance (QA) primarily focus on?

• a) Reducing costs

• b) Identifying and correcting quality gaps

• c) Increasing marketing efforts

• d) Eliminating all risks

Which of the following is an example of a quality indicator in healthcare?

• a) Number of employees hired

• b) Patient complaints and resolutions

• c) Annual budget allocation

• d) Number of marketing campaigns

What is the first step in solving a quality problem?

• a) Identify a feasible project

• b) Monitor the situation

• c) Form a team

• d) Have a vision/goal

What is the primary purpose of controlling in management?

• a) Setting goals

• b) Comparing performance with standards

• c) Hiring new employees

• d) Motivating employees