Midterm Review

Which of the following terms can be best defined as someone’s reputation as seen through the eyes of others and the package of skills someone can offer a potential employer?

• Quality of Work Life

• Intellectual Capital

• Social Capital

• Personal Brand

Clarissa, an employee at a news corporation, copies some parts of an article by a local author and publishes it as her own work. Later she tells her colleague Lara. Lara believes she should honor Clarissaʻs trust and not reveal the matter but is also disturbed by her dishonesty. This incident is most likely to cause a(n) _________ dilemma for Lara.

• Utilitarian

• Justice

• Ethical

• Management

Which of the following is an example of the unethical practice of discrimination at work?

• Taking bribes in return for making decisions favorable to another person

• Using official stationary to send requests to community organizations

• Denying people a promotion because of their race or religion

• Misusing privileged information about customers

Which of the following refers to the obligation of an organization to its stakeholders as well as its own interests?

• Corporate Interest

• Philanthropy

• Corporate Social Responsibility

• Altruism

Which of the following is NOT a common error in the first step of the decision-making process?

• Failing to consult the stakeholders

• Focusing on symptoms rather than causes

• Defining the problem too narrowly

• Choosing the wrong problem.

Mark attends only to information that confirms a decision he already made. Which of the following decision-making traps does this scenario illustrate?

• Confirmation error

• Escalating commitment

• Anchoring heuristic

• Framing error

Which of the following refers to the process of setting goals and objectives and determining how to best accomplish them?

• Organizing

• Controlling

• Planning

• Leading

The process of predicting what will happen in the future is called.

• Contingency Planning

• Benchmarking

• Scenario Planning

• Forecasting

The process of measuring performance and taking action to ensure desired results is a part of the management function of __________.

• Controlling

• Planning

• Organizing

• Leading

Organization charts provide all of the following except ___________.

• Job titles of employees

• Diagrams of reporting relationships among employees

• A clear division of work

• Unofficial relationships among employees.