Extinction Rebellion protest by Liverpool Street station in London

Why are apologies considered important in communication?

• They are used to avoid conversations.

• They are a form of entertainment.

• They can mend and strengthen relationships.

• They help to express gratitude.

In which situation is an apology most likely necessary?

• When you have unintentionally hurt someone's feelings.

• When you are meeting someone for the first time.

• When you are celebrating a birthday.

• When you have completed a task successfully.

What is a key factor in delivering an effective apology?

• Blaming the other person for the situation.

• Being vague about the reason for the apology.

• Ignoring the issue and moving on quickly.

• Expressing genuine remorse and understanding.

How can apologies impact relationships?

• They can lead to misunderstandings.

• They can help repair and improve relationships.

• They can make relationships more competitive.

• They can create distance between people.

What should be avoided when making an apology?

• Listening to the other person's feelings.

• Taking responsibility for your actions.

• Offering a sincere explanation.

• Using the apology to shift blame.