Princess Diana visiting Broadmoor Hospital

The video begins with a brief apology, setting a tone of humility and acknowledgment.

Why are apologies considered important in communication?

• They are a way to avoid conversations.

• They are used to show superiority.

• They help in expressing gratitude.

• They can mend relationships and resolve conflicts.

Which of the following is NOT a reason to apologize?

• To show that you are always right.

• To repair a damaged relationship.

• To express regret for an action.

• To acknowledge a mistake.

In which situation is an apology most likely necessary?

• When you have completed a task successfully.

• When you are meeting someone for the first time.

• When you are giving a compliment.

• When you have unintentionally hurt someone's feelings.

What is a potential outcome of a sincere apology?

• It can strengthen the bond between individuals.

• It can be ignored by the other person.

• It can lead to further misunderstandings.

• It can make the situation worse.

How can apologies affect conflict resolution?

• They can help in de-escalating the situation.

• They can make the conflict more complicated.

• They can escalate the conflict.

• They have no effect on conflict resolution.