Refugees and migrants at a detention centre

The video transcript consists of a brief apology, indicating a possible error or misunderstanding.

Why are apologies considered important in communication?

• They are a form of greeting.

• They are used to start conversations.

• They can mend relationships.

• They help to express gratitude.

In which situation is an apology most likely necessary?

• When you are meeting someone for the first time.

• When you have completed a task.

• When you have unintentionally hurt someone.

• When you are celebrating a success.

What is a potential outcome of a sincere apology?

• It can cause confusion.

• It can lead to misunderstandings.

• It can strengthen a relationship.

• It can escalate a conflict.

Which of the following is NOT a reason to apologize?

• To show indifference.

• To repair trust.

• To express regret.

• To acknowledge a mistake.

How can apologies affect conflict resolution?

• They have no effect on conflicts.

• They can help resolve conflicts.

• They can make conflicts worse.

• They can create new conflicts.