Surprise visit by NATO Sec Gen Schaeffer

The transcript consists of a brief apology from the speaker.

Why are apologies considered important in communication?

• They are unnecessary in professional settings.

• They always resolve conflicts.

• They are a sign of weakness.

• They help in building trust.

In which context might an apology have the most significant impact?

• During a casual conversation.

• When a personal relationship is at stake.

• In a formal business meeting.

• When there is a minor misunderstanding.

What is a potential outcome of a sincere apology?

• It leads to immediate forgiveness.

• It can worsen the situation.

• It can strengthen relationships.

• It is often ignored.

Which of the following is NOT a reason to apologize?

• To express regret.

• To manipulate someone's feelings.

• To mend a relationship.

• To acknowledge a mistake.

How can apologies affect professional relationships?

• They are irrelevant in professional settings.

• They can demonstrate accountability.

• They always lead to promotions.

• They are seen as a sign of incompetence.