Student demo in Jerusalem plus Hamas demo

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They help in building trust.

• They make conversations longer.

• They are a sign of weakness.

In which scenario is an apology most likely needed?

• When you have done something wrong.

• When you are meeting someone for the first time.

• When you are giving a compliment.

• When you are happy.

How can a sincere apology impact a relationship?

• It can make the relationship worse.

• It can strengthen the bond.

• It always leads to a breakup.

• It has no impact.

What is a key element of a sincere apology?

• Ignoring the issue.

• Making excuses.

• Acknowledging the mistake.

• Blaming the other person.

What should you avoid when delivering an apology?

• Being defensive.

• Taking responsibility.

• Offering a solution.

• Expressing regret.