CLEAN : Egypt's FM holds trilateral meeting with Palestinian and Jordanian counterparts

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you have done something wrong.

• When you are happy.

• When you are giving a compliment.

• When you are meeting someone for the first time.

What is a key element of delivering an effective apology?

• Ignoring the issue.

• Making excuses.

• Blaming someone else.

• Being sincere and acknowledging the mistake.

How can apologies impact relationships?

• They always lead to more arguments.

• They can strengthen relationships by resolving conflicts.

• They have no impact on relationships.

• They make relationships weaker.

What is a potential outcome of a well-delivered apology?

• Improved mutual understanding.

• Increased tension.

• Indifference.

• Loss of respect.