Donald Tusk visits Downing Street

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They make the other person feel guilty.

• They are a way to avoid taking responsibility.

• They help to build trust and repair relationships.

In which scenario is an apology most likely needed?

• When you are meeting someone for the first time.

• When you are giving a compliment.

• When you want to make a good impression.

• When you have done something wrong.

What is a key element of an effective apology?

• Ignoring the issue.

• Blaming the other person.

• Expressing genuine remorse.

• Making excuses for your behavior.

How can apologies impact relationships?

• They make relationships more formal.

• They have no impact on relationships.

• They always lead to the end of a relationship.

• They can strengthen relationships by showing accountability.

What should be avoided in a sincere apology?

• Using vague language to avoid blame.

• Acknowledging the impact of your actions.

• Offering a solution to the problem.

• Taking responsibility for your actions.