Investigation into Friday's police helicopter crash continues

The video begins with a brief apology to the audience.

Why are apologies considered important in communication?

• They are a form of entertainment.

• They can mend and maintain relationships.

• They are used to avoid conversations.

• They help to express gratitude.

In which situation is an apology most likely necessary?

• When you have completed a task successfully.

• When you have unintentionally hurt someone's feelings.

• When you are meeting someone for the first time.

• When you are celebrating a birthday.

What is a potential effect of a sincere apology on a relationship?

• It can lead to more misunderstandings.

• It can strengthen the bond between individuals.

• It can make the relationship more competitive.

• It can create distance between people.

Which of the following is NOT a key element of an effective apology?

• Expressing regret.

• Acknowledging the mistake.

• Blaming the other person.

• Offering a solution or amends.

How can an apology impact the person receiving it?

• It can make them feel more confused.

• It can make them feel indifferent.

• It can make them feel more respected and understood.

• It can make them feel undervalued.