Restaurant patrons showing vaccine passports on phones

The video begins with a brief apology, setting the tone for the tutorial.

Why are apologies considered important in communication?

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

• They are only necessary in formal settings.

In which scenario is an apology most likely needed?

• When you are successful.

• When you are alone.

• When you are happy.

• When you have done something wrong.

Which of the following is NOT a reason to apologize?

• To acknowledge a mistake.

• To show indifference.

• To mend a relationship.

• To express regret.

What is a potential outcome of a sincere apology?

• It can lead to more arguments.

• It can worsen the conflict.

• It can strengthen relationships.

• It can make you appear insincere.

How can apologies affect conflict resolution?

• They can escalate the conflict.

• They can help resolve the conflict.

• They have no effect on conflict.

• They can create new conflicts.