N1 Training quiz part 2

What is another common question we get in the social media accounts of Natural One Salon?

• Asking for a specific service

• Who are the stylists?

• Mapapaganda po ba hair ko?

• Saan po kayo?

What should always be the first reply we send to the customer?

• #10 Location

• #1 Welcome

• #2 Follow up selfie

• #5 Consultation

If the customer still did not send their picture after you send #3 what should you do?

• Ignore and answer other customers

• Continuously ask for a picture

• Give the price list to the customer

• Send our location

What should you do if the customer asks for a specific service that we don't offer in the salon?

• Convince the customer that they don't need those services

• Tell them that we do offer those so they can go to the salon

• Ignore the question as much as possible

• Answer and explain in detail why we don't offer those services

Sabi naman ni customer gusto na lang niya pumunta sa salon at mag walk-in ano ang isaagot?

• #8 Please fill this out

• #7 We Advice booking

• #6 We don't give exact price

• #10 location

If the customer insists on asking specific hair services such as balayage, rebond or fashion color, how should we answer?

• Copy the recommended answer from the FAQs document

• Just tell them we don't without further explanation

• Sabihin na we offer those services at pumunta sa salon

• Ask them kung kailan sila makakpunta for a consultation

What is the price range of our services?

• 1499 - 5999+

• 2000-5499+

• 2000-5499

• 1000-5699

Bakit importante na makuha natin ang picture ni customer?

• Hindi importante

• Para makapagsuggest tayo ng treatment para kay customer

• It shows na interesado sila sa services natin

• Para matapos na natin ang chat

Bakit hindi tayo nag ooffer ng services gaya ng balayage and fashion colors?

• Dahil those services uses a lot of chemicals to achieve at makakasama sa hair and health

• Dahil hindi marunong ang staff natin

• Dahil kumplikado masiyado ang proseso

• Dahil hindi bagay kay client ang fashion colors

Ano ang first sign na talagang interested si customer sa services natin?

• They viewed our posts

• They liked and followed us on Social Media

• They sent us a message

• They will send a picture once we ask