OM_Management of Quality_Part One

Total Quality Management Focuses on

• Employee

• Customer

• Employee &

  Customer

• Profits

Which of the following are key components of a Total Quality Management system?

• Individual responsibility, incremental improvement, use of raw data

• Collective responsibility, continual improvement, use of raw data

• Group responsibility, staged improvement, knowledge

• Involves everyone, continual improvement, use of data and knowledge

Which of these is not the principle/main focus of TQM?

• Customers’ satisfaction

• Efficient, effective and process

• Annual profit

• Total involvement of people in an organization

The term ________, defines the entire organization, all parties departments and functions – it requires involvement & input of everyone in the organization, from top management to its employees like the rank and file

• Total

• Quality

• Management

• Operations

P-D-C-A stands for

• Plan-Do-check-Act

• Plan-Do-correct-Act

• Proceed-Do-check-Act

• Proceed-Do-correct-Act

What is Total Quality Management?

• A sales approach that aims to sell as much as possible

• A sales approach that aims to sell at the lowest possible cost

• A management approach that aims to reconcile suppliers and buyers

• A management approach aiming to deliver products and services that meet or exceed customer expectations

Quality Trilogy includes

• Quality planning

• Quality improvement

• Quality control

• All the three

Developed by Walter Shewhart, one of the pioneers of total quality management, is a circular model known as ________ as his version of continuous improvement.

• Six Sigma

• Employee Empowerment

• Plan-Do-Check-Act

• Benchmarking

The philosophy behind this is one of continuing improvement and enforced problem solving. This system is designed to produce or deliver goods just as they are needed.

• Just-In-Time

• Benchmarking

• Sig Sigma

• Continuous Improvement

This refers to the speed with which the product can be repaired.

• Performance

• Reliability

• Serviceability

• Consistency