Topic 3 - Operations Management

What is the primary goal of Operations Management?

• Maximizing marketing effectiveness

• Producing goods and/or services efficiently

• Managing financial investments

• Reducing employee turnover

Which of the following is NOT one of the 10 key Operations Management decisions?

• Inventory Management

• Human Resources and Job Design

• Digital Marketing Strategy

• Process and Capacity Design

What is the key difference between goods and services in operations management?

• Goods are tangible, while services are intangible

• Services can be stored, but goods cannot

• Services do not require customer interaction, while goods do

• Goods are always more expensive than services

What is the primary focus of Total Quality Management (TQM)?

• Cost reduction

• Continuous quality improvement and customer satisfaction

• Employee compensation

• Increasing sales revenue

Which of the following is NOT an essential principle of Total Quality Management (TQM)?

• Customer-focused approach

• Continuous improvement

• Exclusive reliance on automation

• Employee involvement

In Operations Management, what does the term "Process" refer to?

• A series of actions that transform inputs into outputs

• The final product delivery to the customer

• A financial strategy for cost reduction

• The layout of the manufacturing plant

Which factor is NOT considered when evaluating a location for a business operation?

• Proximity to raw materials

• Local customer demand

• Employee retirement plans

• Cost of transportation and logistics

What is the main purpose of Layout Strategy in Operations Management?

• To increase the number of employees in a facility

• To configure departments, work centers, and equipment for efficient workflow

• To determine marketing channels

• To reduce the company’s social responsibility efforts

A product layout is best suited for which type of production?

• Customized, low-volume production

• High-volume, standardized production

• On-demand software services

• High-mix, low-volume production

Which layout strategy is used when the product remains stationary, and resources are brought to it?

• Process Layout

• Fixed-Position Layout

• Product Layout

• Hybrid Layout