Conflict Resolution

Why is it important to resolve conflicts?

• To win every argument

• To prove you are right

• To prevent escalation and maintain relationships

• To avoid talking to people

What is conflict resolution?

• A process in resolving a conflict

• Ignoring conflicts

• Avoiding any arguments

• Winning an argument

What role does empathy play in resolving conflicts?

• To make the other person feel guilty

• To understand and share the feelings of the other person

• To manipulate the other person's emotions

• To prove that one's own feelings are more valid

How can neutrality of a mediator enhance conflict resolution?

• By ensuring the mediator has a personal stake in the outcome

• By making one party feel favored over the other

• By providing an unbiased perspective to facilitate understanding

• By allowing the mediator to impose a solution

What does 'redirect the conflict' mean?

• Make the conflict someone else's problem

• Turn the conflict into a fruitful conversation

• Change the subject to avoid the conflict

• Ignore the conflict completely

What should you do if you're unable to resolve a conflict?

• Avoid the person you're in conflict with

• Seek mediation or help from others

• Insist on your own solution

• Give up trying to resolve it

Why is it important to avoid making assumptions during conflict resolution?

• To ensure that the conflict escalates

• To make the resolution process more challenging

• To prevent misunderstandings and misinterpretations

• To focus on winning the argument

How does maintaining a calm and respectful tone contribute to conflict resolution?

• It can provoke the other party

• It ensures your point is the only one heard

• It helps keep the discussion productive and prevents escalation

• It makes the conflict more intense

Why is it important to take a break if conflict resolution becomes too heated?

• To allow both parties to come up with better arguments

• To ensure the conflict remains unresolved

• To give both parties time to cool down and reflect

• To avoid finding a resolution

What is the impact of compromise in resolving conflicts?

• It can lead to unresolved issues resurfacing later

• It ensures that one party wins over the other

• It helps in finding a mutually acceptable solution

• It prevents any real discussion from taking place