Business Etiquette

What is business etiquette?

• A set of manners and expectations for behavior in professional settings
• A type of business software
• A business plan
• A financial strategy for businesses

Why is business etiquette important?

• It is not important
• It helps in making friends
• It is important for personal development
• it creates a professional, mutually respectful atmosphere and improves communication

What are examples of courteous behaviors?

• Being rude and disrespectful
• Ignoring others when they speak
• Interrupting others during conversation
• Listening attentively and saying please and thank you

What has complicated the rules of business etiquette?

• US mail

• electronic wiring

• electronic communication

• just having students like Keaton and Karyme

How can you improve business etiquette skills?

• By ignoring feedback from colleagues
• By not respecting others' time
• By not listening actively
• By attending workshops, reading books, and seeking feedback

What are some signs of unprofessional conduct at work?

• Meeting deadlines

• Taking regular breaks
• Working overtime
• Consistently arriving late

What behaviors lead to good manners and common courtesy, thereby improving your business etiquette?

• Adopt the "you" attitude- consider others

• Ignoring others' feelings and perspectives
• Interrupting others during conversations
• Not saying 'please' and 'thank you'

What are the 3 best practices in e-mail etiquette?

• Use professional language, Respond promptly, Use clear and concise language
• Use emojis, Ignore spam, Use slang language
• Use all caps, Ignore spam, Use professional language
• Use clear and concise language, Use all caps, Respond promptly

Improving your ______ can have a positive impact on your career.

Failing to display proper business etiquette won't help your career, but engaging in unprofessional conduct could result in losing a ________ or even your job.