CS PH TH Training X#N #ss##ng

What is our service that allows brand partners to whitelabel and issue cards?

• Cards
• Xenissuing
• Xenpayments
• Xendit

What do we call our clients in XenIssuing?

• Merchant
• End-user
• Brand Partner
• Third-Party

This refers to the store or establishment where the end-user makes use of the card for purchase or payment

• Merchant
• End-user
• Brand Partner
• Third-Party

This refers to our card processor such as Mastercard and Visa

• Merchant
• End-user
• Brand Partner
• Third-Party

Which Zendesk status to use if we are waiting for our brand partner's confirmation or additional information?

• Open
• (XenIsuuing) Waiting Customer Reply
• On-hold
• Pending

Which Zendesk fields are restricted from being changed or updated by L1?

• Ticket Category
• XenIssuing Category
• Ticket Severity Level
• XenIssuing Incident Levels

This is the stage of card payment flow where the merchant receives approval to charge the end-users card

• Authorization
• Capture
• Reversal
• Refund

This is the stage of card payment flow where the merchant charges the end-users card

• Authorization
• Capture
• Reversal
• Refund

This is the stage of card payment flow where the merchant cancels request for approval to charge the end-users card

• Authorization
• Capture
• Reversal
• Refund

What is the refund settlement time of XenIssuing?

• T+1 days
• T+1 business days
• T+2 days
• T+2 business days