Nissan CX

Nissan CX

Professional Development

10 Qs

quiz-placeholder

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Nissan CX

Nissan CX

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Aetos Mati

Used 14+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In Net Promoter Score (NPS) survey, respondents fall into 1 of the 3 following categories:

Promoters

Passives

Detractors

Ambassadors

Neutral

Skepticals

Top

Medium

Low

Satisfied

No opinion

Unsatisfied

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How is Net Promoter Score (NPS) being calculated?

% Passives + % Promoters

100 - % Detractors

% Promoters - % of Detractors

100 - % Passives

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer Service is part of Customer Experience?

True

False

Depends on the industry

Depends on the market

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does this sentence describe: "It begins the moment a lead visits the website/ showroom and ends only if the lead chooses to no longer use Nissan/Dealer’s services"

Customer

Service

Customer Satisfaction

Customer Experience

Customer Engagement

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The 5S principle stands for

Seek

Synchronize

Salvage

Sustain

Summarize

Sort

Set in order

Shine

Standardize

Sustain

It does not have any specific meaning

5S principle does not exist

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Phygital refers to the Customer Experience being a mix of:

Physical & digital touch points

Physical & digital interractions

Physical & digital conversations

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is involved to ensure digital/physical alignment?

Marketing department only

Marketing & Sales departments

All

Dealer Development Network team

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