Workplace Readiness Intro Practice Quiz

An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day

• follow work protocol as stated by the employee policies

• learn to do your job more efficiently

• have a positive relationship with your manager

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

• subjectivity

• brainstorming

• critical thinking

• managing resources

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

• initiative

• values

• diversity awareness

• integrity

Complying with workplace policies demonstrates:

• creativity

• diversity

• integrity

• sensitivity

As an employee, employers assess your work ethic based on your:

• appearance

• attitude

• fairness to others

• unused personal leave

When resolving conflict, the main goal is to:

• debate the problems and choose a winner

• explore solutions but punish both parties

• determine the strengths and weaknesses of concerns

• find middle ground or a win-win solution

At the conclusion of making a presentation to a large group, someone from the audience ask you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

• smile and answer the question as quickly as possible

• restate the key question and ask if your understanding is correct

• ask for the person's email address so you can send him or her your answer

• focus on one part of the question and answer that, then move on

All of the following are barriers to respecting diversity EXCEPT:

• segregation

• fear

• acceptance

• stereotyping

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

• Send the caller to your supervisor

• Tell the customer you cannot understand him and ask him to visit the store

• Find a coworker of another ethnicity who can help

• Continue to follow the established customer-service policy

Which of the following BEST describes contributing to the success of any team?

• isolating your work to be more productive

• volunteering to be the leader

• asking others for assistance

• working collaboratively with others