Unit 1

Who was Thomas Cook?

• A railway engineer

• A banker

• A hotel owner

• A British carpenter and Baptist missionary

What was the first organized trip by Thomas Cook?

• A trip to Switzerland

• A Paris excursion

• A train journey to a temperance convention

• A guided tour to Italy

Which innovation in travel is credited to Thomas Cook?

• First traveler's cheque

• First airline ticket

• First hotel chain

• First international bus service

When did Thomas Cook establish his first official office in London?

• 1866

• 1865

• 1864

• 1850

Who founded the American Express Company?

• Henry Cook

• Thomas Cook

• Henry Wells

• John Gibson

What financial service did American Express introduce?

• Credit cards

• Mutual funds

• Online payment

• International banking

In which city did Thomas Cook establish his first Indian office?

• Mumbai

• Delhi

• Kolkata

• Chennai

The American Express Company is the world's largest travel agency.

• True

• False

Which committee is responsible for granting star ratings to hotels in India?

• Hotel Regulation Board

• Hotel and Restaurant Approval and Classification Committee (HRACC)

• Indian Hotel Association

• National Hospitality Board

The classification of heritage hotels in India is based on:

• Age and historical significance of the building

• Size of the hotel

• Ownership by a royal family

• Location near a UNESCO heritage site