Quiz on the Hospitality Industry

What are the four phases of the business cycle in the hospitality industry?

• Growth, decline, stability, recovery

• Expansion, peak, contraction, trough

• Increase, decrease, plateau, collapse

• Start, middle, end, restart

During which phase do businesses typically experience higher levels of employment?

• Contraction

• Trough

• Expansion

• Peak

What is the economic condition characterized by a falling GDP and higher unemployment?

• Trough

• Contraction

• Peak

• Expansion

What demographic trend has contributed to the increase in eating out?

• Higher unemployment rates

• More women working outside the home

• Decrease in family sizes

• Increase in home cooking

What is psychographic research primarily concerned with?

• Studying technological innovations

• Analyzing demographic statistics

• Understanding internal motives and behavior

• Classifying economic trends

Which of the following is NOT a psychographic variable in hospitality?

• Lifestyle

• Age

• Values

• Interests

What is a primary motive in human behavior?

• Cultural immersion

• Community engagement

• Desire for power

• Thirst

What technological advancement helps streamline check-in and check-out processes?

• Automated billing systems

• Manual check-in procedures

• Paper-based scheduling

• In-person customer service

What is a key characteristic of the hospitality industry?

• Focus on product manufacturing

• Limited interaction with guests

• Service-driven approach

• Emphasis on technology over customer service

What is the uppermost point in a business cycle called?

• Trough

• Contraction

• Expansion

• Peak