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Room Service Call Quiz

Authored by Katherine Quints

Hospitality and Catering

12th Grade

15 Questions

Used 4+ times

Room Service Call Quiz
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step when answering a room service call?

Ask for the guest’s name and room number

Pick up the phone with a smile

Offer breakfast selections

Ask for the method of payment

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to state the department and introduce your name?

To establish professionalism and ensure the guest knows who they are speaking to

To make the call longer

To avoid taking responsibility for the order

To confuse the guest

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why should you repeat the guest's name and room number after they provide it?

To confirm accuracy and avoid errors in the order

To make the conversation longer

To impress the guest

To follow a script without purpose

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main reason for offering a breakfast selection?

To let the guest know what is available and assist them in making a choice

To rush through the order quickly

To encourage the guest to order as much as possible

To increase the length of the conversation

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After stating your department and name, what should you do next?

Ask the guest for their name and room number

Offer breakfast selections immediately

Ask for the method of payment

End the call

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why should you offer additional items and ask how many people the order is for?

To upsell and ensure the order meets the guest’s needs

To increase revenue only

To make the call longer

To avoid mistakes

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should you ask the guest about any special requests?

Before confirming the order

At the very end of the call

After delivering the order

You should not ask unless the guest mentions it first

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