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Professional Development

10 Qs

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Assessment

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Education

Professional Development

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Madelaine Moreno

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Patient calls with Dentical insurance

Schedule

Transfer to office

Ask probing questions

Offer sister location

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

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Patient calling with OHP insurance

Schedule

Transfer to Salem CC

Ask probing questions

Transfer to office

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Patient calling with Delta Care USA insurance

Schedule

Transfer to office

Ask probing questions

Do NOT schedule

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Patient calling with Dentical insurance

Schedule

Transfer to Office

Offer sister location

Hang up

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Patient calling with Dentical insurance

Schedule

Transfer to office

Offer sister location

Do NOT schedule

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Patient calling with AHCCS insurance

Schedule

Ask probing questions and check AZ Cheat Sheet to offer sister location

Hang up

Transfer to office

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Patient calling with Delta Dental PPO insurance

Schedule

Transfer to office

Offer sister location

Do NOT schedule

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