Understanding Letter Types

What is the primary purpose of a formal letter?

• To express informal greetings

• To communicate personal matters

• To convey official or business-related information

• To make a short announcement

Which of the following is NOT a part of a formal letter?

• Salutation

• Body paragraph

• Conclusion

• Emoji

Which language expression is common in formal letters?

• "Hey there!"

• "I hope this email finds you well."

• "Catch you later!"

• "Cheers!"

What is the primary purpose of an informal letter?

• To lodge a formal complaint

• To inform a colleague about business

• To communicate casually with friends or family

• To request company details

Which of the following is typically included in informal letters?

• Reference number

• Formal closing statement

• Friendly opening lines

• Business letterhead

Which language expression is common in informal letters?

• "I’m writing to inform you..."

• "Can’t wait to see you soon!"

• "As per our last conversation..."

• "We regret to inform you..."

What is the main purpose of an introduction letter?

• To lodge a complaint

• To offer a service

• To introduce oneself or another party

• To summarize meeting points

Which of the following is essential in an introduction letter?

• Introduction of the subject or person

• Detailed company history

• Apology Statement

• Price breakdown

Which of these expressions would best suit an introduction letter?

• "Please allow me to introduce myself."

• "This is to lodge a complaint..."

• "Your immediate attention is appreciated."

• "Thank you for your cooperation.

What is the primary purpose of a complaint letter?

• To express gratitude

• To introduce a new service

• To express dissatisfaction or request a resolution

• To congratulate a colleague