
Troubleshooting Techniques Quiz

Quiz
•
others
•
9th Grade
•
Medium
Camille Allen
Used 10+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the correct order of Group Policy application?
Domain, Site, Local, Organizational Unit
Local, Site, Domain, Organizational Unit
Site, Domain, Local, Organizational Unit
Organizational Unit, Domain, Site, Local
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When should a technician escalate a troubleshooting situation?
When the problem is solved
When the technician is not familiar with the problem or its solution
When the technician has free time
When the customer is satisfied
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which option in the Advanced Startup screen allows you to restore Windows to a designated restore point?
System Image Recovery
Startup Repair
System Restore
Command Prompt
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the System Image Recovery option do?
Restores Windows to a designated restore point
Replaces the current Windows installation with a preserved image
Scans and fixes common Windows startup problems
Allows one to run system file checker
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which Windows edition cannot join a domain?
Windows Pro
Windows Home
Windows Enterprise
Windows Education
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can you check for errors on a drive in Windows?
Device Manager
System Information
Properties > Tools tab
Network and Sharing Center
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step when troubleshooting a smartphone not recognized by a Windows 10 laptop via USB?
Check the Public Documents folder
Update Windows
Check Device Manager for missing or outdated drivers
Restart the laptop
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