IT Management Concepts Assessment

What are the five stages of the ITIL Service Lifecycle?

• Service Execution

• Service Planning

• Service Maintenance

• Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

How does COBIT define governance in IT management?

• Governance in IT management is the process of managing IT budgets only.

• Governance in IT management is the system by which organizations are directed and controlled.

• Governance in IT management is solely about compliance with regulations.

• Governance in IT management focuses exclusively on technology implementation.

What is the primary goal of Lean IT principles?

• To eliminate all forms of technology in the workplace.

• To focus solely on employee satisfaction.

• To maximize value while minimizing waste.

• To increase costs while improving efficiency.

Describe the purpose of ITIL Incident Management.

• To create new IT services and products.

• To oversee the training and development of IT staff.

• To manage the financial aspects of IT services.

• The purpose of ITIL Incident Management is to manage the lifecycle of incidents to restore normal service operation quickly and minimize business impact.

What is the significance of the Service Strategy phase in ITIL?

• To define the technical specifications of IT services.

• To manage the day-to-day operations of IT services.

• The significance of the Service Strategy phase in ITIL is to align IT services with business goals and ensure value delivery.

• To implement changes in IT infrastructure.

How does COBIT help organizations achieve their objectives?

• COBIT eliminates the need for IT governance.

• COBIT focuses solely on financial performance.

• COBIT is only applicable to large enterprises.

• COBIT helps organizations achieve their objectives by aligning IT with business goals, improving governance, and ensuring compliance.

List three key principles of Lean IT.

• Risk Assessment Frameworks

• Project Management Techniques

• 1) Value Stream Mapping, 2) Continuous Improvement, 3) Respect for People

• Cost Reduction Strategies

What are the main activities involved in ITIL Incident Management?

• Identifying, logging, categorizing, prioritizing, diagnosing, resolving, recovering, and closing incidents.

• Monitoring system performance

• Conducting user training sessions

• Implementing new software updates

Explain the role of Service Design in the ITIL Service Lifecycle.

• Service Design focuses solely on marketing strategies for IT services.

• Service Design ensures that new or modified services meet business needs and are designed for effective delivery.

• Service Design is responsible for the financial management of IT services.

• Service Design only deals with the technical implementation of services.

What are the benefits of implementing COBIT in an organization?

• Increased IT costs and inefficiencies

• Reduced employee productivity

• Benefits of implementing COBIT include improved alignment of IT with business goals, enhanced risk management, better compliance, and optimized resource use.

• Limited access to technology resources